preventive care and support
igniteCSG offers support and preventive care programs that allow organizations to rely on us for support. Our approach to support is to understand the current challenges and requirements within our customer and partner environments. Customers engage igniteCSG to assess and review their current state—by gaining a true understanding of the environment we are positioned to recommend and optimize the video and collaboration deployments. This understanding then enables us to support and maintain the environment effectively and efficiently.
Comprehensive Review of Current Environment
- A full review is conducted by an experienced team to build a profile consisting of items such as software levels, firmware levels, maintenance contracts, serial number and many other aspects required to fully support a video and collaboration system.
Optimization and Recommendations
- A detailed set of recommendations taking into account best practices to increase the experience garnered by using video and collaboration tools.
- Access to technical resources to support your video and collaboration environment through phone, e-mail and video.
- Quarterly routines of validating software revisions, backups and error logs allow us to diagnose issues before they happen. Upgrade events allow us to upgrade and change events as required.