SUPPORT

Who do I call once my solution has been implemented?

Ignite offers support and preventive care programs that allow organizations to rely on us for after implementation support. Our approach to support is to understand the current challenges and requirements within your environments and develop a support solution that meets your needs. Ignite will do a comprehensive assessment to review your current state. By gaining a true understanding of the environment, we are positioned to recommend and optimize the video and collaboration deployments. This understanding then enables us to support and maintain the environment effectively and efficiently.

REVIEW

A comprehensive review is conducted by our experienced team to build a profile consisting of items such as software levels, firmware levels, maintenance contracts, serial numbers and other aspects required to fully support a video and collaboration system.

OPTIMIZATION AND RECOMMENDATIONS

A detailed set of recommendations is taken into account to ensure best practices and increase the experience garnered by using video and collaboration tools.

SUPPORT

Access to our technical resources to support your video and collaboration environment through phone, e-mail and video.

PREVENTIVE MAINTENANCE

Quarterly routines of validating software revisions, backups and error logs allow us to diagnose issues before they happen. Upgrade events allow us to upgrade and change events as required.

For more information on Ignites Support services, contact us!