As a leader, you know instinctively that your company must continuously evolve to meet ever-changing challenges. Innovations in digital technology promise to make your workforce efficient and more productive, yet research suggests we haven’t been able to move the needle on employee engagement in decades.
Let’s look at the case of Lou, your rising star in the finance department. It’s a regular day at the office. Lou sits down to devour that delicious cinnamon bun from the bakery on the corner, when an otherwise blissful morning ritual is interrupted.
*Ding* It’s a training notification for the new accounting software. Lou groans on the inside and tries to hide the outward expression of annoyance. “Hope you brought a lunch!” says the too-cheerful HR person on the other end of the email.
After asking around about the purpose of the training, without success, Lou begrudgingly participates in the morning session. The training is long and boring, and it interferes with pressing deadlines. Lou returns to work in the afternoon resentful of time wasted and no closer to understanding the new technology.
Now ask yourself, is this how staff are experiencing new technology in your organization?
Reasons employees don’t respond to new technology
The notion of “training” has become something of a four-letter-word. Unfortunately, the needs of the end-user – your employees – are often overlooked. There are few reasons why the traditional training approach doesn’t work for somebody like Lou.
Training is disconnected
Many of us have a guttural reaction to “training.” We don’t like change in the first place, but more importantly, we often don’t understand the reasons behind it. We fail to see how new technology affects our daily work and why we should care. Traditional forms of training lose employees at the outset because there’s no effort to include them in the process, and by the time they are asked to participate, the obvious conclusion is that their opinions don’t matter.
Training is time-limited
Standard technology training plans consist of one person who parachutes in for half a day to hand out information and present a boring PowerPoint. The trainer has little connection to the people receiving the training – because they’ve never met before – and once the training ends, the trainer is off to the next gig. Employees are left with a pile of impersonal written instructions to solve their human questions and human problems.
Training is a cookie-cutter solution
Organizations who supply one day of training following the installation of new or upgraded technology are not education-focused. Instead, their goal is to standardize and replicate as much as possible to save costs. Training materials and presentations are the same no matter the audience. The objectives of the business and the needs of employees are not only secondary, they are usually not even considered.
Technology infrastructure is a massive investment. Chances are, you’ve spent hundreds of thousands of dollars, if not millions, on technology for your organization. If impersonal, uncustomized training is how your technology investment is rolled out to employees, it’s difficult to imagine how would you begin to achieve or measure success.
Your business and your employees deserve more. Technology adoption is a better approach.
Technology adoption is user-centric, results-oriented, and tailored to the needs of your business. There are a few simple and effective adoption strategies that ensure your employees have a better experience so you can retain important talent like Lou.
Your business and your employees come first
Technology adoption begins and ends with your goals. Significant time and effort are invested up front to learn about your organization and how you need the technology to work for you. Specific employee learning styles, workflows, and use cases are considered for different business units and stakeholders within the company. The resulting education program is customized, complete with built-in targets to measure your return-on-investment (ROI).
Employee engagement from the start
Your employees shouldn’t be an afterthought when it comes to rolling out new technology. After all, they’re the ones who have to use it, and their productivity can amount to actual monetary gains and losses. Strategic communication and engagement with employees throughout the process helps people understand the reasons for change and gives them an opportunity to participate. Engaged employees feel empowered and have a vested interest in the outcome.
A team of educators in your corner
Unlike the lone paratrooper who delivers the boring PowerPoint and then bolts, technology adoption programs are created and implemented by a team of educators who deeply understand the environment and are actively involved over the long-term. Learning is an ongoing process with continuous feedback, refinement, and support to ensure that employees are set up for success.
With Technology Adoption, it’s easy to re-imagine Lou’s blissful morning cinnamon bun ritual with a different outcome.
*Ding* It’s a request from Lou’s technology adoption mentor: They want to know if Lou has any questions or suggestions for next week’s session, and to double check that Lou is available. Thanks to last month’s corporate communications campaign and opportunities to provide feedback, Lou already understands the changes and was anticipating the request. His morning ritual can continue as scheduled!
Want your team to utilize and see the full benefit of your collaboration technology?
Ignite Collaboration Services Group (IgniteCSG) is an expert in Technology Adoption program planning and implementation. Our Technology Adoption programs result in accelerated uptake within three to six months of new technology installs. We work with Chief Information Officers and other C-suite decision-makers across Canada to design custom education solutions that incorporate specific business outcomes and end-user needs.
To learn more about the IgniteCSG Technology Adoption program, visit our Adoption page and check out our video or contact us today!